A dedicated Service Delivery, Contact Centre and Project Management Lead with in depth skills, exposure and varied experiences in Information Technology, Banking and Outsourcing Industries. Involvements with these industry titans have consistently moulded me in being a catalyst especially in setting-up, trainingand managing multi-faceted turn-key projects right from its inception and successfully achieving stringent SLA’s & record-high customer delights.I haveembraced varied skills and exposure by applying a progressive, solution-oriented approach to building and leading customer service organizations with deep insight into the customer experience to achieve strategic corporate goals. Wearing several hats such as Service Delivery, Service Level Managementand Contact Centre Management has paved the path formein establishing an excellent track record of delivering large-scale projects ahead of schedule and under budget, and a strong reputation as a champion of operational and organizational change. 

LinkedIn Id: Leslie Lawerence