Six Sigma is a methodology that utilizes statistical tools and concepts to identify variations or defects in a process. An Accredited Six Sigma Certification for Information Technology employees indicates an individual has achieved a particular level of knowledge in the study and application of this methodology. This type of certification will make you a more valuable asset in any industry and enhance your career greatly. Process improvement is vital in an information technology business. In most IT companies, Six Sigma is being implemented in the core processes, such as product development and maintenance. Bugs and errors can easily increase costs. Six Sigma helps by eliminating errors during the product development process, which reduces the chance that the product will not meet the client’s needs and requirements. Many IT companies that have successfully deployed Six Sigma are seeing the benefits of reduced product redevelopment and a drastic improvement in customer satisfaction levels. Customers rely on IT organizations and internal IT departments to provide the best support possible because their jobs depend on it. Training employees in Six Sigma in Information Technology benefits a company because the IT staff will learn how to improve processes, provide quality support, and meet the customers’ needs. Six Sigma training in Information Technology can also help with documenting fixes and repairs of hardware or software issues. When IT employees can ensure all equipment is up and running as it should be, everyone can do their jobs and there is no downtime. Six Sigma training can ensure the success of the business –even in the IT department.
Process Improvement
Process improvement is vital in an information technology business. In most IT companies, Six Sigma is being implemented in the core processes, such as product development and maintenance. Bugs and errors can easily increase costs. Six Sigma helps by eliminating errors during the product development process, which reduces the chance that the product will not meet the client’s needs and requirements. If one customer issue arises that is easy for one employee to solve, but the same issue takes another employee 4-hours to troubleshoot, there is some sort of disconnect. This actually occurs all of the time within the IT industry. Training Six Sigma to employees in IT will help with documenting these fixes and repairs of hardware or software issues. This will allow someone who doesn’t know how to fix an issue to walk right up and perform the fix in a few minutes rather than a few hours. Process improvement can be learned and imprinted in the mind of employees when you send them to Lean Six Sigma Courses
Quality Management
Quality support is very important with information technology also. Just because you are fixing a computer for someone that works for the same company doesn’t mean they are not a customer. Internal employees are your customer if they are calling you for support. Quality begins with a clear understanding of what the customers’ needs really are. It also includes courteous behavior and working in a timely fashion. Customers rely on IT organizations to provide the best support possible because their job depends on it.Training Six Sigma also helps employees understand how to motivate staff across an organization and create a desire for IT personnel to provide quality support to everyone they help. Training employees is the best thing a business can do with their IT staff.When they can ensure all equipment is up and running as it should be, everyone can do their jobs and there is no downtime.
Trained Employees
The information technology industry can benefit from training all staff members in Six Sigma. This includes entry-level positions, team leaders, and event management. Management might go to Six Sigma Black Belt training while entry-level staff learns the basic methodologies. This is beneficial to a company because the IT staff will learn how to improve processes by documenting, how to provide total quality support, and meeting the customers’ needs. The training can also help with documenting fixes and repairs of hardware or software issues. When IT employees can ensure all equipment is up and running as it should be, everyone can do their jobs and there is no downtime. Six Sigma training can ensure the success of business in all departments, including IT. Improve Customer SatisfactionMany IT companies that have successfully deployed six Sigmaare seeing the benefits of reduced product redevelopment and a drastic improvement in the customer satisfaction levels and brand equity, in addition to the points listed previously.IT companies utilize a wide variety of Six Sigma tools and techniques, but if we were to name the most commonly utilized tool, it would certainly be the Failure Mode and Effects Analysis (FMEA). This tool works by identifying potential errors and bugs that might surface when the product is finally delivered to the client or end-user. This gives IT companies enough time to take corrective action as might be necessary for reducing the probability of bugs and errors, which clearly leads to improved customer satisfaction. Customers rely on IT organizations and internal IT departments to provide the best support possible because their jobs depend on it.
Leadership Opportunities
When you are capable of making a significant impact across your organization as well as being viewed as an indispensable asset to your organization, it goes without saying that leadership opportunities will become extremely common. In fact, the more you advance your Six Sigma skill set, the more opportunities will present themselves. Better SalaryLast but not least is an obvious one… money. The best way to increase your earning potential is to stand out from the crowd. Nothing does that quickly and for as little cost as a Six Sigma Certification. Not only because it is widely versatile across practically any industry, but also because employers know that your knowledge will very likely make a significant impact on their profits.